EUCRMConfidence

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Confidence is a group member’s willingness to suggest change, either for the group, or for specific members (including changing themselves).

Since challenging the status quo is always a personal risk, it is assisted by a team that fosters a perception psychological safety, “a shared belief held by members of a team that the team is safe for interpersonal risk taking” (Edmondson, 1999, p. 354).

While influenced by the group’s environment, confidence is also strongly affected by individual personality, including factors such as extroversion and need-for-achievement.

Key phraseSupported by the group to enact change

Confidence